Customers are requested to address all their grievances at the first instance to the Grievance Redressal Officer. The contact details of the Grievance Redressal Officer are as provided below.
Mr. Aditya Verma
Address: Unit Nos.1801-1805,1806A,1806B,1807A, 1807B and 1815 18th Floor, Magnum Global Park 2 Golf Course Ext Road Sector 58, Gurgaon –122011
Contact number: 0124-6981222
Email ID: [email protected]
The Grievance Redressal Officer may be reached on the number provided above anytime between 10:00 am and 6:00 pm on weekdays except public holidays or through the e-mail address above. The Grievance Redressal Officer shall endeavor to resolve the grievance within a period of fifteen days from the date of receipt of a grievance.
If the customer does not receive a response from the Grievance Redressal Officer within 15 days of making a representation, or if the customer is not satisfied with the response received from the Grievance Redressal Officer, the customer may reach the Nodal Officer on the number below anytime between 10:00am and 6:00 pm on weekdays except public holidays or write to the Nodal Officer at the e-mail address below. The contact details of our Nodal Officer are provided below
Mr. Amarjeet Singh
Address: Unit Nos.1801-1805,1806A,1806B,1807A, 1807B and 1815 18th Floor, Magnum Global Park 2 Golf Course Ext Road Sector 58, Gurgaon –122011
Contact number: +91-7065254281 Or 0124-6981223
Email ID: [email protected]
If the complaint / dispute is not redressed within a period of one month, the customer may appeal to the Officer-in-Charge of the Regional Office of DNBS of RBI Delhi (please refer https://www.rbi.org.in/Scripts/NBFCCitiChart.aspx for complete contact details).
In case the customer does not receive a response from the Grievance Redressal Officer or the Nodal Officer within one month from the date of making a representation to the Company, or if the customer is not satisfied with the response so received, a complaint may be made in accordance with the ‘The Reserve Bank – Integrated Ombudsman Scheme, 2021’ (“Ombudsman Scheme”) to the Ombudsman in whose jurisdiction the office of the Company complained against, is located. the RBI ombudsman on the below mentioned details.
To Know more about the Ombudsman Scheme, click the link below:
https://rbidocs.rbi.org.in/rdocs/content/pdfs/RBIOS2021_121121.pdf